REFUND & RETURN POLICY
Website: https://psychedelicsgalaxy.com
At Psychedelics Galaxy, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, refunds, and replacements may be granted.
By placing an order on psychedelicsgalaxy.com, you agree to the terms outlined below.
1. Eligibility for Returns
Due to the nature of our products, all sales are considered final unless one of the following conditions applies:
- You received the wrong item
- The product arrived damaged
- The product was defective upon arrival
- Your order was incomplete
To be eligible for review:
- You must contact us within 48 hours of delivery
- The item must remain unused and in its original packaging
- Proof of purchase must be provided
We reserve the right to deny return requests that do not meet these conditions.
2. Non-Returnable Items
For safety, hygiene, and compliance reasons, we do not accept returns for:
- Opened or used products
- Products returned without original packaging
- Items damaged due to misuse
- Orders delayed due to incorrect shipping information provided by the customer
3. Refund Process
If your refund request is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days, depending on your payment provider
- Shipping costs are non-refundable unless the error was caused by us
We reserve the right to issue partial refunds where appropriate.
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Include clear photos of the product and packaging.
After review, we may:
- Issue a replacement
- Provide store credit
- Issue a full or partial refund
Resolution will be provided at our discretion after verification.
5. Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.
To request a cancellation, contact us immediately at:
📧 psychedelicsgalaxy@gmail.com
6. Shipping Issues & Delivery Delays
We are not responsible for delays caused by:
- Carrier issues
- Customs processing
- Weather conditions
- Incorrect shipping information provided by the customer
If a package is marked as delivered but not received, customers must contact the shipping carrier directly.
7. Chargebacks & Payment Disputes
Initiating a chargeback without first contacting our support team may result in:
- Suspension of your account
- Refusal of future service
We encourage customers to contact us directly so we can resolve any issue promptly and professionally.
8. Contact Information
If you have questions about refunds or returns, please contact:
Psychedelics Galaxy
🌐 Website: https://psychedelicsgalaxy.com
📧 Email:psychedelicsgalaxy@gmail.com
📍 Address: 1133 4th ave S, Nashville TN 37210
Final Statement
Psychedelics Galaxy is committed to maintaining high service standards while protecting the integrity of our products and operations. All refund and return decisions are made fairly, consistently, and in accordance with this policy.
